Guest Management Services
Guest Vetting
We understand that having guests in your home can raise concerns about your property’s well-being. That’s why we strive to invite guests who will treat your space with the same care you do. Our thorough vetting process ensures we select only the right guests for your property.
Your home is in safe hands with us. We meticulously check guest details and screen for suspicious bookings to ensure that all reservations are legitimate.
As a property owner, you’ll have exclusive access to our management software, which allows you to track all bookings on a single, user-friendly calendar. You can easily view past guest details, see who’s currently staying, and manage future reservations, regardless of the platform used to book.
Smart Technology for Enhanced Monitoring
Our commitment to your property doesn’t stop at check-in. We utilise various monitoring devices to ensure your home is treated with respect. Our suite of technology includes external CCTV, noise alarms, and crowd and cigarette smoke detection devices. These tools alert us to any potential rule violations and help maintain a safe environment for your guests and neighbours.
We know that sometimes neighbours may feel uneasy about short-term rentals. To foster good relationships, we actively engage with the community by sharing our contact information with your neighbours. This openness allows them to voice any concerns directly to us, helping to maintain harmony and ensuring everyone is happy in the area. After all, it’s important to us that your neighbours feel comfortable too!
Guest Check In & Check Out
Many guests appreciate the convenience of self-check-in when booking their stay. To accommodate varying client preferences, we provide multiple self-check-in options.
Whether you prefer a wall-mounted lockbox, a railing lockbox, or a smart key exchange service that allows guests to collect keys anytime, we can handle the set up and installation for you.
With our property-specific, mobile-friendly check-in guides, guests can enjoy a seamless arrival experience. Plus, we’re available around the clock for any additional assistance they may need.
If self-check-in isn’t quite your style, we can also offer a pass-the-key greeting service, ensuring a warm welcome for your guests.
Housekeeping, Linen & Toiletries
Our dedicated housekeeping teams go above and beyond to ensure your property shines between each reservation. With a meticulous eye for detail, they set up your home to leave a lasting impression on guests.
We partner with local linen providers to supply hotel-quality linens and towels, all professionally laundered for each guest’s arrival. Your property will always exude a touch of luxury.
We handle all the basics, replenishing toiletries and other essentials so you don’t have to. This ensures your guests have everything they need for a comfortable stay.
For longer bookings, we offer linen refreshes and light cleaning to ensure guests feel well taken care of throughout their stay.
Guest Communication
Supporting guests can be time-consuming, and slow response times on platforms like Airbnb can hurt your property’s visibility. That’s why we prioritize quick responses to ensure your property stays booked.
To streamline communication, we automate check-in and check-out messages, providing guests with all the essential information they need for a smooth stay. Each home comes with a customized house manual filled with instructions and answers to common questions, minimizing inquiries and enhancing the guest experience.
Guests have direct access to our direct contact numbers for assistance anytime, day or night. We’re always just a call away to address any concerns.
Our commitment to communication shines through in our guest ratings, with an average score of 4.85 over the past year—meaning we achieve a 97.5% five-star rating for communication!
